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BPO Services
 
Introduction  
  Business Process Outsourcing (BPO) is the new imperative for organizations around the world to manage their profitability. We partner with our customers to help them enhance their business and manage their bottom-line by providing customized and effective BPO solutions.

Bird Information Systems (BIS) is a global provider of process driven contact center and BPO services. BIS is a part of The Bird Group, which is a conglomerate of independent companies and is one of the largest multifunctional concerns in the Travel, IT and BPO sector.

Majorly focused on travel & aviation, we provide end-to end solutions across verticals like customer services, sales, fulfillment, financial services, loyalty programs, Content Management etc.

BIS offers a host of integrated BPO services. Broadly, these include the likes of customer care, sales, backend transaction processing, technical support, financial transaction processing etc.
Besides the above, BIS is adept with Pre & post sale enquiries, Complaints, Quality, Ticket issuance, Fare filing etc. for Airlines, online travel operations etc. BIS believes that customers are the most strategic assets of any organization. To meet customer requirements, BIS provides personalized services, proactive support, specialized & timely promotions.

BIS offers the right mix of technology, people, and processes, and possesses the unique ability to make all these functions work in tandem.

At BIS, we provide our customers from travel and non-travel with Contact Centre and CRM solutions. We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. Customisation and tailor made solutions to our customers is our key to success. Currently, we serve four markets apart from India which is the US, Europe, Singapore, Australia. We impart internal training to our consultants on soft skills and accent neutralisation.
Currently we handle :
  Customer sales
  Pre & post sale enquiries
  Customer service issues
  Complaints
  Quality
  Fraud issues  
  Ticketing  
  Fare filing  
  Our expertise lies in depth knowledge across the multiple Global Distribution platforms. Namely Amadeus, Sabre, Abacus, Galileo, Farexpert and Patheo
Currently we work round the clock 365 days a year to provide services to our customers which are scheduled airlines from India and across the globe, online travel portals and media houses.
 

 

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